article Image for The Pen Warehouse & Snap Products Celebrate Webinar Launch Success

The Pen Warehouse & Snap Products Celebrate Webinar Launch Success

Snap Products and The Pen Warehouse collaborated with Addmaster to introduce the first webinar from their brand-new monthly webinar series: Beyond The Product.

The first of their webinars focused on hygiene-related products, the journey of their biofree® brand and the science behind their hygiene products and antimicrobial writing instruments, with Lisa Brian, Client Marketing Specialist at Addmaster as a guest speaker on Biomaster antimicrobial technology.

Helen Dyl, Operations Director at The Pen Warehouse and Snap Products commented, “Keeping in touch with our customers during this period is vital, the webinars are a fantastic way for us  to share our journey and give insight into the research and development behind our products.” She added, “Our next webinar will be all things Gifting with the festive season fast approaching – look out for registration links soon.”

Email marketing@pens.co.uk to sign up to the next Beyond The Product: Sustainable gifting.

article Image for Snap Products’ Mood® Vacuum Bottle Wins Product of the Year Award from Fluid Branding

Snap Products’ Mood® Vacuum Bottle Wins Product of the Year Award from Fluid Branding

Fluid Branding held their annual Fluid Friends Awards event virtually this year and it was as successful and as exciting as ever. Snap Products are delighted to have received the Product of the Year Award for their Mood® Vacuum Bottle, making the Mood® trio award-winning, with the notebook and pen duo having won the BPMA’s Platinum ‘Desk Product of the Year’ award earlier in the year.  

Helen Dyl, Operations Director of Snap Products commented, “Thank you to our friends at Fluid for this recognition, we missed seeing you all in person but the event was great fun topped off with this award. This year has been tough for everyone but wins like these let our teams know their hard work does not go unnoticed.” She added, “Internally, we all absolutely love the Mood® Vacuum Bottle and are working behind the scenes to expand the collection and to introduce additional service offerings – watch this space!”

Snap Products has recently launched a two colour print option on the high quality and functional Mood® Vacuum Bottle. The benefit of their investment is twofold: the ability to print two spot colours in the same sequence means significant reduction in the processing time, quicker lead times and high precision printing – allowing for two colour prints in tight registration.

general Image for The Pen Warehouse Renews Forest Stewardship Council® Certification

The Pen Warehouse Renews Forest Stewardship Council® Certification

Leading trade-only supplier of promotional writing instruments, The Pen Warehouse, is delighted to have successfully passed their recertification audit to renew their Forest Stewardship Council® (FSC®) certification, to help improve worldwide forestry practices and promote environmentally, socially and economically beneficial management of the world’s forests.

The Pen Warehouse has held FSC® certification for 12 years and you will see this symbol across many of their product lines, including paper products, wooden pencils, the award-winning Mood® Notebook and marketing assets. 

“We are committed to being as environmentally sustainable as possible as a business and our progress in this area can be followed through our EcoSense Blog”, commented Helen Dyl, Operations Director of The Pen Warehouse, “the pass of this audit complements our ISO 14001 accreditation that was renewed last year also. A massive well done to the team internally for maintaining our high environmental standards, especially at this very difficult time for the industry”.

article Image for Supporting Frimley Health Charity’s #BoredomBuster

Supporting Frimley Health Charity’s #BoredomBuster

The Pen Warehouse is pleased to be partnering with Frimley Park Hospital again after the success of their “NHS Hero Packs”, by donating colouring pencils to Frimley Health Charity for their ‘Boredom Buster’ Summer Annual. Packed full of interesting articles and things to do, the Boredom Buster is designed to uplift patients and is a collaborative project between the arts and culture sector, hospital arts teams and participatory arts professionals.

To learn about the work Frimley Health Charity does to help save and improve patients’​ lives at Frimley Park, Wexham Park and Heatherwood Hospitals, please visit frimleyhealthcharity.org.

article Image for Going For Gold

Going For Gold

The Pen Warehouse is delighted to have been awarded the Supplier of the Year Gold Award for the eighth year running. This is the top supplier award given by the group, voted for by its members throughout the year. The Gold award is an acknowledgement of best in class service, measured over a 12 month period for consistency in all qualifying areas.

Helen Dyl, Operations Director, commented: “At a time of great difficulty for our industry receiving this award allowed us to reflect as a business on our hugely successful year prior to the impacts of the global pandemic. It is proof that there were better times and there will be better times again. A huge thank you to PAGE and its members as well as our team here, past and present, this award is down to you.”

Contact sales@pens.co.uk to learn about their full product range, including brand-new antimicrobial biofree® pens with industry-first antimicrobial printing ink.

Matthew Dyl, Head of Sales
article Image for The Pen Warehouse develops certified antimicrobial printing ink

The Pen Warehouse develops certified antimicrobial printing ink

Leading trade-only supplier of promotional writing instruments, The Pen Warehouse, has launched a newly formulated printing ink with Biomaster antimicrobial technology and received certification to prove its efficacy. After months of in-house research and development, the company has gone through independent testing from an accredited leader in additive manufacture to receive certification.

The Pen Warehouse is delighted to be launching additional pens, all upgraded with biofree® antimicrobial technology to proactively disrupt the growth of bacteria on the surface of the pen and provide another line of defence. Furthermore, all biofree® writing instruments will now be offered with our newly formulated spot colour printing ink with Biomaster antimicrobial technology, free of charge as standard, providing complete antimicrobial protection across the whole product effective for its lifetime. Another industry-first for The Pen Warehouse.

“Promotional hygiene products are here to stay and very early on in the development of our latest pen range, we identified that offering an antimicrobial product without antimicrobial printing ink may reduce the hygiene integrity of the product. We are excited to have pushed the envelope further with our antimicrobial printing technology, offering distributors an all-inclusive hygiene writing instrument at no additional cost.” commented Helen Dyl, Operations Director of The Pen Warehouse.

The biofree® antimicrobial range with Biomaster printing ink technology will be expanding, and products will be selected based on customer demand. Contact the team sales@pens.co.uk to let them know the types of antimicrobial products your customers are asking for and to learn about the antimicrobial range.

News Image for Coronavirus Update: Company Statement

Coronavirus Update: Company Statement

To our customers,  

In order to ensure the safety of both our customers and our employees, The Pen Warehouse and Snap Products have issued a number of informative statements and made vital procedural changes to reflect the latest advice from the WHO and guidelines issued by the UK government.

Health and Safety Measures 

  • Our department heads have come together to create a lengthy risk assessment document, including a business continuity plan covering the risks of COVID-19 to our staff and customers. 
  • We recently updated procedures that require all subcontractors and visitors to our premises to complete a questionnaire beforehand, stating, amongst other things,  whether they have been abroad or to any country currently at risk. These visits are being kept to strictly necessary appointments. 
  • Our staff have been issued with guidelines for travel and staff must inform us of where they have been on holiday (if recent) and where they intend to go over the next few months.
  • We have cancelled all visits to exhibitions, and trade shows and any exposure to crowded areas. 
  • Our Field Sales Team will be working from their home office from Monday 16th March and will join the customer service team remotely to ensure service levels remain high. All visits to customers will be available through a virtual meeting. Our samples team will mail ahead any products for review. 
  • Hand Sanitisers have been installed at every point of entry to our building and all members of staff have been trained on effective hand washing. As a further precaution, personal hand-sanitisers have been issued to office staff that work in close proximity to each other.

Our Products 

Whilst quite a number of our products are UK manufactured, there are some which are imported from the Far East. Most of our suppliers in that region are now back at work and have resumed production. We already have containers on the sea and we expect continuity to be restored within weeks. Our business plan has always been to maintain high stock levels and we hold 3-6 months supply across hundreds of lines. 

We made a decision several weeks ago that all stock from the Far East would be held in quarantine after arrival at our premises to ensure the safety of staff and customers as, to date, there is no consistent advice regarding the transmission of COVID-19 through packaging and products so we are erring on the side of caution. We will continue this measure.

Our business continuity plan has taken into account the risk to our supply chain and we have taken a number of steps to ensure that our services are disrupted as little as possible during this time. This includes remote working and virtual meetings.

We take the concerns of both our customers and staff extremely seriously and ask that if you have any concerns please do not hesitate to contact our customer services’ team who will be happy to help you. We apologise in advance for the inconvenience that any of our steps may inadvertently cause and ask for your patience during this time. 

Sincerely, 

Neil Cleere

Managing Director


News Image for A Christmas Message To Our Customers

A Christmas Message To Our Customers

As 2019 draws to a close, we’d like to take the opportunity to inform you about what we’ve been up to over the last year and our exciting plans for 2020. 

New Premises 

During the Christmas shut down we’ll be making the much-anticipated move to our new premises, Innovations House, located less than one kilometre from our current operational units. With over 58,000 Sq Ft in office and production space, we’ll be maintaining our existing staff level of 240 with plans to recruit further staff as our turn-over continues to increase.

The reception area in our new HQ!

The new space will help us to continue to meet customer demand with a variety of facilities designed to benefit production capabilities and staff wellbeing. Investments to the premises include a clean room for Digital Printing, a fully equipped Quality Control Department, R&D Laboratory, dedicated Print & Production areas for Bags, Drinkware, Notebooks, Paper Engineering, Laser Engraving and of course Screen and Pad Printing. Additionally, we have invested heavily in an advanced photographic and video studio, product showroom, and training and conference facilities. Our training facility has been designed to offer coaching to both internal and distributors’ staff in all matters technical and commercial relating to our industry. Further details will be available shortly.

Working towards a more sustainable future is now a core value for both The Pen Warehouse and Snap Products Ltd and a great deal of time has been spent on planning our new premises to ensure we minimise our CO₂ footprint. This will always be a work-in-progress as we learn to exploit the full potential of new materials, technologies and processes. We intend to keep everyone in our industry abreast of all developments as we believe we should all be a catalyst for change. Please join us each Wednesday for our ‘EcoSense’ blog series where we explain these developments along with other business and sustainability insights. Read the EcoSense blog here.

2019 saw the launch of EcoSense: a weekly blog focused on navigating sustainability in a practical way

Customer Service 

Strategies for optimising customer experience are constantly under review and we believe that combining the Customer Service teams of both Snap Products Ltd and The Pen Warehouse is a positive and natural step. Amalgamating the Customer Service teams will provide distributors with a single point of contact for both companies – an absolute necessity when dealing with the increasing number of linked orders we are receiving. The revised set up required additional roles, including Customer Success and Training Managers. We believe these new additions are vital to support our plans for growth as we approach 2020. You will be informed of all changes very shortly but there will be no change to order processing and you will be able to continue to contact us via sales@pens.co.uk or sales@snapproducts.co.uk.

Product Development

We’ve introduced a number of exciting new ranges to our existing product offering, including our lifestyle essentials range, Mood® Collection, and a number of eco-friendly products crafted from responsibly sourced, sustainable materials. We have expanded our collection of soft-feel pens to reflect the true capabilities of our innovative spot-colour printing process, with a number of different models to cater for all budgets and campaign styles. Lastly we have launched our new one-stop-shop website, print and digital catalogue trendz®., a collaboration between both companies as well as six guest suppliers, covering promotional products from writing instruments and headwear to general promotional items including an extensive range of drinkware.   

Mood® Collection: A lifestyle essentials brand designed with self-expression in mind

These are just some of the many exciting developments that have kept us busy in 2019, and we can’t wait to share the benefits they will bring during 2020. We look forward to our relationship continuing to grow, into the new year and beyond, and we wish you all a very enjoyable Christmas break and every success for 2020. Thank you for your continued support.

Yours sincerely,

The Directors

Neil, Mindy, Helen and James



general Image for Superior Service Excels Further Still with Investments to The Pen Warehouse & Snap Products Warehouse Space

Superior Service Excels Further Still with Investments to The Pen Warehouse & Snap Products Warehouse Space

The Pen Warehouse and Snap Product’s new, cutting-edge warehouse space continues to progress with exciting momentum.   

Thanks to significant investments, the space has now been fitted with state-of-the-art racking to allow for increased stock and product lines to meet the demands of our ever-growing client base. The warehouse has also been fitted with sophisticated guide-by-wire stock pickers to effectively reduce errors and increase stock picking capabilities while promoting a safe working environment for our staff.  

The warehouse will be in operation 24-hours a day and will be used solely for hand-picked stock and work in progress. With its meticulous design and attention to detail, the new space will ensure the smooth and speedy transfer of bulk stock to working stock ready for the next phase of production.

Supplemented by a second pallet warehousing facility, the new warehouse unit will span a massive 45,000 sq ft and will effectively aid our methodical, reliable and swift response to meeting customer needs.

article Image for Senior HR Appointment Signifies Investment in Employee Welfare

Senior HR Appointment Signifies Investment in Employee Welfare

In a further sign of company investment to support business expansion, promotional writing instrument specialist, The Pen Warehouse, and Snap Products, a leader in digitally printed merchandise, are delighted to announce the appointment of Leanne Sanders as Human Resources (HR) Manager, effective 19th August 2019.

The senior hire continues the companies’ strategic investment in the appointment of industry leaders within their field to foster a professionally-driven organisation structure, underpinned by modern processes and operations.  Central to this appointment is the commitment to an internal culture that drives employee welfare, health and well-being at the heart of the companies’ business practices.

Leanne Sanders is an experienced HR leader with significant commercial experience, most recently acquired as Group HR Manager at Orchard Valley Foods Group and NIC UK.  In this management role, she oversaw the human resources function across multiple national and international sites and led department mergers and restructures.  Her notable career highlights include managing the merger of three companies which involved the development of a streamlined infrastructure and the transition of shared services into central operations.

Leanne joins The Pen Warehouse and Snap Products with a remit to establish a forward-looking HR company culture centered on employee welfare whilst promoting strong working relationships between line managers and employees.  She affirms: “I am looking forward to introducing myself across the companies and meeting our employees, listening to their needs and building strong, productive relationships across our functions to support our next phase of growth.”  

Operations Director, Helen Dyl, comments: “We are delighted to welcome Leanne, an experienced and high calibre HR professional, to lead our Human Resources function and drive our internal company initiatives that will nurture employee welfare.  Her appointment demonstrates the commitment, investment and focus we place on ensuring our processes and structures thoroughly support our employees and stakeholders in their roles.”

As part of her detailed management induction plan, Leanne will be spending significant time within each function of the companies’ businesses during her first four weeks, working closely with teams to identify areas for training improvement, both on a personnel and coaching level.

For further information, call 01252 400 270 or email sales@pens.co.uk.