article Image for 2021 – Year End Message from Our CEO

2021 – Year End Message from Our CEO

With 2021 coming to a close it’s a good time to reflect on the past twelve months and also shed some light on the plans we have for the year ahead.

The promotional merchandising sector has not been immune to the challenges wrought upon it by the Covid pandemic but despite these industry-wide headwinds The Pen Warehouse has achieved record-breaking restorative growth in sales over the past twelve months. 

These excellent results have only been made possible by the grit and determination of each and every team member at The Pen Warehouse and the core values in which we share in our work together. This year we welcomed an additional 39 staff members and we are delighted to have them onboard. Our team, and the values we foster, underpins all the good we do. It’s through our collective efforts that we make the greatest difference and I regard it as a privilege to be part of it. 

I’m really looking forward to 2022 as we have so many exhilarating projects in the pipeline. The acquisition of new brands, new printing technologies and new operating systems. For me, the most exciting of these will be the launch and development of systems to improve the employee experience. The Pandemic has brought about change for employers and employees alike, some of which will be irreversible, and our focus in 2022 will be to create a working environment that reflects these changes to everyone’s benefit. The business landscape is changing at a breathtaking pace, hard lessons have been learnt in 2021 and change is vital so our teams are equipped and supported to face the challenges ahead. As CEO of The Pen Warehouse I am completely aware of the importance of these changes.

Our success in 2021 is a credit to our wonderful staff that understand the need to support our loyal customer base and this will continue to be central to our culture and values as we enter 2022.

On behalf of the board of Directors I would like to thank our staff, customers and suppliers for their unwavering support in 2021 and we wish you all a very happy and successful 2022.

Neil Cleere

Managing Director

article Image for PAGE Partnership Visit Innovations House

PAGE Partnership Visit Innovations House

On Monday 8 November, Brian Hayward, Director at PAGE Partnership, visited The Pen Warehouse with a small group of catalogue members for their annual meet up. The day started with a tour of Innovations House including the factory, offices, studio and showroom.

The afternoon continued with a company update, outlining challenges, achievements and objectives for the future, followed by a presentation of brand-new products landing in 2022. The evening included a luxury private dining experience in a relaxed environment to catch up on both a business and personal level.

Monica Malfa, Marketing Programme Manager at The Pen Warehouse commented: “It was so good to welcome PAGE Partnership back and meet with familiar faces, sharing each others’ experiences and gaining invaluable feedback to help us build back better.”

The Pen Warehouse’s commitment to regain exceptional levels of customer experience and unrivalled service remains a core objective for 2022. Now out of survival mode and into recovery, the teams are rebuilding, processes updated and new structures implemented.

article Image for Spooky Bake Off / Face Off 👻

Spooky Bake Off / Face Off 👻

On Friday we celebrated all things spooky by hosting a spooky bake off, a spooky face off and a charity bake sale.

Winners included Beata and Angelika who both received a £20 Amazon voucher. Beata won Spookiest Cake and Angelika won Spookiest Face.

The bake sale raised over £100 for Frimley Health Charity – a huge thank you goes out to all our employees for participating and donating. It was a day filled with fun and delicious treats, and a fantastic way to support a charity close to our hearts.

For more information on Frimley Health Charity please click here.

article Image for The Pen Warehouse Supports Tree Planting Campaign

The Pen Warehouse Supports Tree Planting Campaign

The Pen Warehouse has introduced free fresh fruit for their employees via Fruitful Office, with every fruit basket contributing to one fruit tree planted in Malawi, Africa, helping Malawian families benefit from the trees to provide both fruit and firewood for consumption and income generation. The tree planting campaign, in collaboration with UK charity Ripple Africa, also helps mitigate the effects of deforestation and offset CO2 emissions. The project is one of the largest and most successful tree planting projects in Malawi and provides a long-term solution to combat deforestation in Africa. With three fruit baskets delivered per week, The Pen Warehouse will contribute around 156 fruit trees planted a year. All packaging for the fruit baskets is eco-friendly and zero-plastic. For more information about the Tree Planting Campaign, please click here.

article Image for Celebrating the Importance of Family Businesses

Celebrating the Importance of Family Businesses

Family Business United founder and champion of the family business sector, Paul Andrews explains, “There are over 5 million family firms across the UK and not only do they employ significant numbers of people, generate significant tax revenues and support local communities, they are the backbone of the UK economy. All too often the endeavours of the family business sector are dismissed in favour of their non-family counterparts and the aim of National Family Business Day is to champion the sector, put family firms on the map and help to dispel the myths surrounding the family business sector.”

The Pen Warehouse are trade-exclusive suppliers of promotional products and sell through a network of distributors – many of which are also family businesses. The promotional merchandise industry is very much a community of like-minded individuals with strong family values. Celebrating National Family Business Day is a fantastic way to help put the industry firmly on the map.

At the beginning of the year, The Pen Warehouse was shortlisted for the Family Business of the Year Awards 2021 and this was a huge achievement and great boost during such a challenging year.

Helen Dyl, Operations Director of The Pen Warehouse commented, “This company was founded by my father, and our MD, over 25 years ago and is now in its second generation. Through hard work, brilliant vision, and an amazing team we are still here today.”

If you’re a family business and want to get involved, simply use the hashtag #GBFamilyBizDay.

For more information on Family Business United please visit

article Image for The Pen Warehouse Hosts Self-Defence Class

The Pen Warehouse Hosts Self-Defence Class

Following the heart-breaking news earlier this year regarding Sarah Everard, The Pen Warehouse has taken several steps internally to provide guidance and assistance to their employees when walking alone as part of a ‘Walk safe initiative’, which included hosting a self-defence class to ensure all staff members are fully equipped with the latest defence techniques to help keep them safe. This went ahead as soon as COVID restrictions allowed.

The activity-filled afternoon was delivered by Streetwise Safety Training, a company founded by Martyn Bowie, an ex-police officer with a mission to connect working professionals to law enforcement. As well as excellent safety training, this was a considerable team-building opportunity, great for employee wellbeing and allowed staff members to socialise whilst respecting social distancing measures. Bringing together members of all different departments.

Participants were taught incidents where these techniques may be suitable as well as Common Law. They were then placed in pairs where they learnt a handful of easy-to-remember moves using soft pads.

Additional parts of the initiative included:

  • Police recommended personal attack alarms  offered to all employees for use both in and out of work
  • All work phones have now been installed with listed SOS contacts, which is mandatory for any work phone going forward. Walking safety tips have been shared from recommended sources including Personal Safety Advice from and 5 Safety Tips For Walking at Night from My Fitness Pal.

Helen Dyl, Operations Director at The Pen Warehouse commented: “Our employees are our family, they are also mainly based in the local community and will walk to and from work. Their safety and wellbeing is our responsibility and after the tragic news of what happened to Sarah Everard, we knew we had to act. This will now be an annual offering for our teams. Martyn and his team were fantastic and we would recommend their service.”

article Image for The Pen Warehouse Celebrate their Employees

The Pen Warehouse Celebrate their Employees

To celebrate the relaxation of Covid restrictions, on Friday 23rd July The Pen Warehouse are having a socially distanced lunchtime party to thank their employees for their hard work and commitment during this time.

The last year has presented challenges and hard times, but the staff members’ determination and dedication have been unwavering. It is important to acknowledge and recognise this.

The Pen Warehouse’s company policy and health and safety measures surrounding Covid will remain in place as before but the 19th July milestone is a pivotal point worth celebrating. A marquee will be erected and staff members will have lunch outside in groups of six. There will be a stone-baked pizza and ice cream van to enjoy. The companies will also hold their annual charity sale with proceeds going to Frimley Health Charity.

article Image for The Pen Warehouse Help Keep Britain Tidy

The Pen Warehouse Help Keep Britain Tidy

Yesterday was the final day of the Great British Spring Clean event held by independent charity, Keep Britain Tidy.

Teams The Pen Warehouse became #LitterHeroes and got involved with the Nationwide litter pick, contributing over 60 miles to the charity’s Million Mile Mission. Each team member that pledged and litter picked was given a #LitterHeroes pack which included eco-friendly goodies and litter picking equipment.

Join The Pen Warehouse for Eco Month to learn about greater personal responsibility, positive swaps, education and conscious buying. Start your journey by visiting

Watch their latest TikTok video from their litter pick: For more information about Keep Britain Tidy visit

article Image for The Pen Warehouse make the finals of the Family Business of the Year Awards 2021

The Pen Warehouse make the finals of the Family Business of the Year Awards 2021

The Pen Warehouse have made it to the finals of the Family Business of the Year Awards 2021. Awards up for grabs are by sector, regional and national. National titles are awarded in respect of entrepreneurship, innovation, small family business and spirit of family business.

Making the finals is no mean feat and in itself is worth celebrating, especially given the challenges of the past year. The Pen Warehouse was founded by Managing Director, Neil Cleere, over 25 years ago and is now in its second generation. Through hard work, brilliant vision, and an amazing team, the family business is still here today.

Family Business United is a voice for the global family business community and an invaluable source of insight. It celebrates the contribution family firms make through the provision of employment, creation of income, as well as supporting local communities and charities.

For more information on Family Business United please visit

article Image for The Pen Warehouse Launch Gratitude Initiative

The Pen Warehouse Launch Gratitude Initiative

In March 2021 The Pen Warehouse introduced a new initiative with the aim to express gratitude more frequently both internally and externally. It is important to show appreciation, reflect on achievements and show support to your customers and colleagues.

The initiative started like most things, as a by-product of the pandemic. Once stripped of things we all commonly take for granted, the companies wanted to create a system to boost staff morale and productivity by building stronger professional relationships. A little note can mean so much to someone. You can find out more information on gratitude and productivity on their blog.

So how does it work?

Post boxes have been placed in main communal areas for employees. Staff can write their words of praise, thanks, or encouragement on the back of the postcard and place it in the post-box. Similarly, teams are encouraged to send the same to clients that have made their week.

All postcards are designed, manufactured, and printed in-house from 280gsm FSC® certified paper and hold three UK made Neapolitan chocolates.

Free of charge samples are available to distributors. Get in touch with for more information.