Tancia Ltd - Privacy Policy

 

We respect your privacy and are committed to protecting your personal data. This Privacy Notice will inform you about how we collect, use, share, and protect your personal information. Please take a moment to read it carefully. 

1. Who We Are 

Tancia Ltd T/A The Pen Warehouse and Snap Products Ltd 

Innovations House, 4 Ivy Road, Aldershot, Hampshire, GU12 4TX 

Data Protection Officer: IT Manager itsecurity@pens.co.uk  

2. Information We Collect 

We may collect and process the following types of personal data: 

  • Personal Information: Including your name, address, email address, phone number, and other contact details. 
  • Payment Information: When you make a purchase or transaction with us, we may collect payment information, including credit card details. 
  • Usage Information: Information about how you use our products or services, including website usage, IP address, and device information. 
  • Marketing and Communication Data: Your preferences for receiving marketing communications and our correspondence records. 

3. How We Use Your Data 

We use your personal information for various purposes, including: 

  • Providing Products and Services: To fulfil orders, deliver products, and provide services you request. 
  • Customer Support: To address inquiries, provide support, and resolve issues. 
  • Marketing: To send you updates, newsletters, and promotional materials if you've given your consent or where we have a legitimate interest. 
  • Compliance: To comply with legal obligations, protect our rights, and ensure the security and integrity of our services. 

4. Data Sharing 

We may share your data with: 

  • Service Providers: Trusted third-party service providers who help us with functions such as payment processing and shipping. In compliance with our partners, customer data may be shared with our financiers and bankers.
  • Legal Compliance: In response to a legal request, for the protection of our rights or to comply with a legal obligation. 
  • Consent: When you give us explicit consent to share your data. 

5. Your Rights 

You have the following rights regarding your personal data: 

  • Access: You can request access to the personal data we hold about you. 
  • Correction: You have the right to request the correction of inaccurate or incomplete data. 
  • Deletion: You can request the deletion of your personal data, subject to certain exceptions. 
  • Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format. 

6. Security and Retention 

We implement appropriate security measures to protect your data. We retain your data only as long as necessary for the purposes outlined in this Privacy Notice, or as required by law. 

7. Contact Us 

If you have any questions about this Privacy Notice or wish to exercise your data rights, please contact us at: 

itsecurity@pens.co.uk 

Data Protection Officer - Tancia Ltd, Innovations House, 4 Ivy Road, Aldershot, Hampshire, GU12 4TX 

8. Changes to this Privacy Notice 

We may update this Privacy Notice to reflect changes in our data practices. Any updates will be posted on our website. 

Last Updated: 29 May 2025